Testimonials from our happy customers!
ALRUG has been serving its customers with complete dedication and commitment for many years now. ALRUG continues to earn recognition -- and a big thumbs up from customers. This is what some of our customers had to say about us:
C. Underwood, Oregon, USA
Mark Cornforth, Massechusetts, USA
Shannon Preston, New York, USA
After we finally settled on a medium-sized red Bokhara form ALRUG, everything happened so quickly that we couldn't even believe it: the rug appeared on our doorstep two days after I placed the order, even though it was shipped all the way from Pakistan. I was impressed even before I laid it out on the floor: no excessive packaging, the rug was neatly folded and tied with a nice cotton tape, then wrapped in a heavy-duty plastic bag, and then again wrapped in a piece of woven PP sack and stitched tight with cotton twine. Enclosed with the rug was a well-designed certificate of authenticity, as well as detailed care instructions.
The rug itself is everything we expected and even more: soft, thick, lustrous pile; perfect condition, no creases, even though it was folded for shipment; quality craftsmanship, which is obvious from the immaculate pattern-showing backside.
Anna, California, USA
Olena Pyvovar-Nichols, AZ, USA
Emma Jack, London, UK
Jørn Petersen, Belgium
Kathleen Maher, Switzerland
Jennifer, Vancouver, British Columbia, Canada
"I recently purchased two Bokhara runner rugs from ALRUG for a complicated stairway in my home. The consultant was remarkably kind, patient and trustworthy. The rugs he found for us are a perfect fit and match. I am not an expert on hand made rugs but I do know quality and beauty. The colors are rich and true and the workmanship is exquisite. They arrived quickly and in perfect condition. The price was very reasonable. I consider my hand knotted rugs as works of art and will buy again from ALRUG."
Connie Uzel, Alabama, USA
Jo, United Kingdom
Carlos Lago, Virginia, USA
"We are extremely pleased with our carpet and the high level of personal service that we received from ALRUG. The selection is huge, service is prompt, and there are no hidden costs. Not least, we have been impressed by ALRUG's outreach to Pakistan's flood victims. We feel good about buying from a compassionate organization with a strong desire to help people in need. We look forward to buying our next rug from you!"
Jim Johnson Tokyo, Japan
"I recently bought two beautiful Afghani rugs from ALRUG.com - a Soumak and a Prayer rug. I was very pleased with the quality of the rugs and happy to see that the colors were very close to what I saw on the web. The intricate pattern and subtle colors of the Soumak rug bring warmth to my study, and every morning and evening I place my feet on the soft Prayer rug at my bedside. If only I had more bare floors to cover..."
K. Svetich-Will, California, USA
"Outstanding product; outstanding service; excellent value. I do not hesitate to recommend this company to anyone who appreciates quality, value and great service!"
T. Creech, British Columbia, Canada
"I would like to let you know that today I am in receipt of the fine and beautiful rug, purchased from you. I realised that I chose to walk on a piece of art. Being a client of two other well known carpet traders on internet, i.e. Carpetvista from Sweden and Rugman from USA I am in position to compare your services extended to me with theirs. I am pleased to say that the standard achieved by you is a 'western' one. Congratulations!
Once again thank you very much for the cooperation extended to me for this purchase."
Laurentiu Anton, Bucharest, Romania
Marie C., Massachusetts, USA
"Buying something on the internet is always quite hard. My experience with ALRUG.com was remarkable. From the first time I emailed, they replied to my questions within the same day. From the time I ordered the rug it was shipped within 3 days of my order and was sitting on my front door within 7 days. My rug was Beautiful, there is not a lot more to say, other than to say, thank you, for the outstanding service you give to your clients. The rug was exactly as pictured and described on the net."
Debra Smith & Toni Pack, Tennessee, USA
"We could not be more pleased with the rugs we bought from ALRUG. They are sturdy, low priced, delivered on time, and are incredibly beautiful. I was nervous about the "Discount" aspect. What was I thinking? These are top quality!"
Bruce Bowden, Texas, USA
"Our bakhtiar rug order arrived today. We are way beyond satisfied: they are more beautiful than we expected. The quality of the materials and craftsmanship is obvious. Thank you!"
Elvis Crookes, Ohio, USA
"ALRUG did a wonderful job, not only were they a pleasure to do business with, but their carpet is really something. I'm already placing another order with them."
H. Nolan, Massachusetts, USA
"Yes, we received the rug, and we are very happy with the rug quality, the quick shipping, and the great customer service. Thank you, and it has been a pleasure dealing with your business. We plan to order another rug---a larger one---for our living room soon."
Ginger Birkeland, Montana, USA
Donna, IL, USA
"I am really happy with my new rug. Greek use to say that there is nothing without a part of good inside. I mean I was angry with Customs but I felt that when something goes wrong someone else helps us."
Valentina Kouroumali, Greece
"I have purchased 6 exquisite rugs from ALRUG company, and my mother bought one as well. Each one I bought is a different style: Jaldar, Kazak, Bokhara, and Oushak. Every single one is a beautiful piece of art, bringing character and style to my home. The colors are as displayed on the website, and the rugs seems meticulously constructed and solid.
I looked around, read many reviews, and decided to try with one first. I was very impressed with the carpet, that I proceeded to buy from ALRUG all the rugs for my new home. I was not disappointed. Very importantly, the rugs are at accessible prices, making it possible to own beautiful carpets in one's home.
ALRUG's selection is outstanding. What is also noteworthy, is that they will find exactly what you want if you do not immediately find it in their current selection. The choices seem vast. When I saw an item of interest, I presented it to them and requested a particular size or a different color variation - they found exactly what I was looking for.
From purchase to delivery, my experience has been that each step was executed professionally, ethically and seamlessly. The rugs arrived in excellent condition, and very promptly. The company and its team have proven very friendly and reliable, and I am grateful for their contribution - making my home beautiful and rendering the experience most pleasant.
I strongly recommend ALRUG as a reliable and resourceful company to furnish one's home with beautiful rugs - from A to Z.
Gratefully, ." Read this testimonial on Houzz
Karen Pasternak, Connecticut, USA
Dr. Jesus Medina, Caracas, Venezuela
"The carpet is extremely beautiful! I pulled it out of the bag, laid it out on my living room floor, sat down, and viewed all of the beauty and intricacy beginning with the stitching, the four beautiful women, the flowers, birds, colors, patterns, borders, and symmetry. I cannot thank you enough for the carpet. If you are at all able to contact the artisan who produced the carpet, please let him know that I cherish the carpet and will always keep it with me."
Cynthia Wojick, Maryland, USA
"I recently purchased three Baluchi rugs from ALRUG.com. The products were of very high quality, and exactly as represented. The delivery was prompt. I was particularly impressed with the help I received in making my selection, which took place through Email communications. This was an enjoyable and completely satisfactory experience. I would highly recommend this source to all who appreciate these wonderful products."
David Lyon-Buchanan PhD.,California, USA
Miro Savic, Alberta, Canada
"I'm pleased with the purchase and thank-you for your help. Shipping was unbelievably speedy. All the very best."
Timothy Wong, Hong Kong
Thais Carneiro, Brazil
"Our experience with ALRUG was outstanding. We received great service from very nice people who were knowledgeable and worked with us to get a great rug for our needs. Great selection of rugs and a consultant that had great patience with us as we worked through the selection process. We had never purchased anything of significance on-line outside of the US before and so we were interested in how the experience would go. We got a great rug for a great price and plan to work with ALRUG in the future for oriental rug purchases. My wife and I would highly recommend the experience."
Paul Winters, New Jersey, USA
Joan and Bud Norgren, California, USA
"Thank you! The Bokhara rug is beautiful and the delivery very prompt and professional. The pictures on the internet accurately represent the colors.
We are very satisfied with the overall experience."
David Stiff & & Pritha Mitra-Stiff, Massachusetts,
Tammara Fort, Beijing, China
Kevin Heintz, Seoul, South Korea
Maria Keohane, North Carolina, USA
"We are very happy with the rug. It is just as it was described and pictured on your web-site. The shipping was efficient and timely, as was your response to my emails. Your costs are most reasonable. When we look to buy another rug, we will check your site before all others."
M. Mackay, Massachusetts, USA
Charles Townsend, WA, USA
Monica Gagliardi, PA, USA
Elizabeth Lamphere, VT, USA
Chris Conlin, CT, USA
Somtow Sucharitkul, Thailand
"When I came back from Lahore and put the rug I bought from you into our living room, my family were enchanted: The light from different angles made the rug shine in diverse shades that attract people's eyes. We are fully content with it and are sure that we got best quality for a good price."
Dr. Christian Plankensteiner, Salzburg, Austria
"Thank you! When we ordered the rug, as a Christmas present, you said they'd not be here until 27th. I received them the night before Christmas Eve! I felt like Santa Claus came! And they are perfect! Thank you again. I certainly will tell everyone I know about you and your product! Merry Christmas!"
Christina Moore, Connecticut, USA
Ed Schwartzreich, Vermont, USA
Adolpho Milman, Brazil
Lynne, Balmain, Australia
This little jewel of a rug arrived yesterday, and it is GORGEOUS! I had not appreciated the rarity of round Bokhara rugs—especially in the color I wanted—and I had given up hope until I saw the selection on the ALRUG website. I am thrilled that the rug is not only exactly as pictured but also of such high quality. The color is stunning. I also want to tell you how grateful I am for your keeping in touch with me while the rug was being prepared and shipped. It was very important to me, since I didn’t know anything about how to order rugs on internet. This rug is going to receive many admiring comments, and I will be so happy to recommend your website to my friends. Thank you again for the beautiful product and the great service!
Mary Frances Rimpini, Washington, USA
Birgitta Houghton, California, USA
Jim & Andrea, Japan
I recently purchased an Oushak rug from ALRUG and at first was very nervous about ordering a hand knotted rug online and only through pictures. I had visited a few local stores but was not able to find anything I liked. I came across a rug on ALRUG.com and when I reached out for more information, Aamer was very quick in responding back to me with more details. He was also extremely accommodating of my requests and went above and beyond by providing me with more detailed pictures of the rug to help me with my decision. This was a surprise purchase for my husband and I was therefore quite nervous purchasing such an item without having the opportunity to see if first-hand. However, because of the superior customer service that I experienced and the detailed information that Aamer provided, I felt confident in my choice.
When the rug arrived, I was extremely pleased! The rug was absolutely beautiful and exceeded my expectations. The colour / design was exactly as the photos depicted; the quality of the rug was superb. My husband loved the rug and was pleasantly surprised to learn I had purchased this online. The rug fits beautifully in our family room and we've received many compliments on it.
I will definitely purchase from ALRUG again and will not hesitate to recommend Alrug to my family and friends. Read this testimonial on Houzz
D. Khawaja, Toronto, Canada
"I am overwhelmed by rug I recently purchased from ALRUG Australia. The quality of the weave is so detailed, the wool so soft and colours amazing. Delivery from ALRUG's Pakistan warehouse to Western Australia where I live only took 5 days with detailed tracking."
Jeanette Nicholas, Perth, Australia
We had the rug earlier in the week. We are really thrilled with it, it's absolutely beautiful, and we will certainly come back to you if we need more!
Vicki Fagg, London, United Kingdom
Julia von Ranson, VT, USA
Brian Roper, Chiang Mai, Thailand
We have opened the box and rolled it up after vacuumed it. We like it very much. It is as beautiful as it shows on your website. Thank you! I I will buy from you again.
Victoria Tang, BC, Canada
I ordered a custom rug from ALRUG and couldn't be happier. I'm an interior designer and I see a lot of rugs. This one is beautiful and unique and was very, very well priced. They were extremely helpful and provided me with updates throughout the process. I would highly recommend them to my friends and clients. Thank you ALRUG for a gorgeous rug!!! Read this testimonial on Houzz
Jennifer Remillard, CA, USA
Ed Schwartzreich, VT, USA
"This is the second rug I've purchased from Alrug -- and I love it just as much as the first! Alrug not only has beautifully crafted handmade rugs, but they go out of their way to help make the purchase as easy as possible and to provide excellent customer service. When I ordered my second rug, it turned out that someone else had beat me to it. Alrug found me a similar rug and, because it was too long for my room, they offered to resize it; something I didn't know could be done. And they still got it out to me in a timely manner so I was enjoying it within a week! "