"This is the second rug I've purchased from Alrug -- and I love it just as much as the first! Alrug not only has beautifully crafted handmade rugs, but they go out of their way to help make the purchase as easy as possible and to provide excellent customer service. When I ordered my second rug, it turned out that someone else had beat me to it. Alrug found me a similar rug and, because it was too long for my room, they offered to resize it; something I didn't know could be done. And they still got it out to me in a timely manner so I was enjoying it within a week! "
This is the second rug that my family has ordered from ALRUG. Both of them have been Bokharas, and their quality is much greater than what I had previously bought at rug stores here in the States. They are both beautiful and jewel-like, of the quality of antique rugs that I have searched out in the past.
We have opened the box and rolled it up after vacuumed it. We like it very much. It is as beautiful as it shows on your website. Thank you! I will buy from you again.
Thank you for your excellent service, and speedy shipping. I received the two rugs within a week of the order, and the quality was excellent. After moving to Thailand I looked everywhere for Afghani design rugs, but could only find very expensive rugs or at least expensive prices. Not only did I find the designs I was looking for from your extensive range, but the price was incredibly reasonable. At those prices now everyone can afford to buy a handwoven masterpiece to grace their homes with. Thank you again for making it possible for me to have these beautiful rugs in my home.
Buying a rug online is scary. Alrug made this process easy and reassuring. I found a rug on their site that I loved but by the time I was ready to buy it, it had been sold. I contacted the company and they said they could have the same rug custom made for me. They sent me updates throughout the process and sent lots of high quality and detailed photos. Everything was as they said it would be. The color, size, quality, price, and timeline. I could not be happier with the finished rug and the customer service. I am also pleased they state on their website "Our commitment to Fair Trade and Ethical Business Practices can be judged by the fact that we strictly enforce policies against child labor in cooperation with SOS Children Villages of Pakistan."
We had the rug earlier in the week. We are really thrilled with it, it's absolutely beautiful, and we will certainly come back to you if we need more!