"This is the second rug I've purchased from Alrug -- and I love it just as much as the first! Alrug not only has beautifully crafted handmade rugs, but they go out of their way to help make the purchase as easy as possible and to provide excellent customer service. When I ordered my second rug, it turned out that someone else had beat me to it. Alrug found me a similar rug and, because it was too long for my room, they offered to resize it; something I didn't know could be done. And they still got it out to me in a timely manner so I was enjoying it within a week! "
This is the second rug that my family has ordered from ALRUG. Both of them have been Bokharas, and their quality is much greater than what I had previously bought at rug stores here in the States. They are both beautiful and jewel-like, of the quality of antique rugs that I have searched out in the past.
We have opened the box and rolled it up after vacuumed it. We like it very much. It is as beautiful as it shows on your website. Thank you! I will buy from you again.
Thank you for your excellent service, and speedy shipping. I received the two rugs within a week of the order, and the quality was excellent. After moving to Thailand I looked everywhere for Afghani design rugs, but could only find very expensive rugs or at least expensive prices. Not only did I find the designs I was looking for from your extensive range, but the price was incredibly reasonable. At those prices now everyone can afford to buy a handwoven masterpiece to grace their homes with. Thank you again for making it possible for me to have these beautiful rugs in my home.
Buying a rug online is scary. Alrug made this process easy and reassuring. I found a rug on their site that I loved but by the time I was ready to buy it, it had been sold. I contacted the company and they said they could have the same rug custom made for me. They sent me updates throughout the process and sent lots of high quality and detailed photos. Everything was as they said it would be. The color, size, quality, price, and timeline. I could not be happier with the finished rug and the customer service. I am also pleased they state on their website "Our commitment to Fair Trade and Ethical Business Practices can be judged by the fact that we strictly enforce policies against child labor in cooperation with SOS Children Villages of Pakistan."
We had the rug earlier in the week. We are really thrilled with it, it's absolutely beautiful, and we will certainly come back to you if we need more!
"I am overwhelmed by the rug I recently purchased from ALRUG Australia. The quality of the weave is so detailed, the wool so soft and colors amazing. Delivery from ALRUG's Pakistan warehouse to Western Australia where I live only took 5 days with detailed tracking."
"The rug was delivered this afternoon and we are very pleased with it! It is much more vibrant than it appeared on the website, and it goes well with our furnishings. We will attempt to take a photo and send it to you sometime in the next week or so. Thank you for all of your kind assistance—we seem to have required a lot of additional help. We hope to buy from you again in the future, and meanwhile we will recommend ALRUG to our friends and family."
"Thank you so much for sending the rug so quickly, it arrived on Friday, in the afternoon by DHL. It is beautiful and we are very happy! We really appreciate all that you have done, very professionally and a lot of help to understand the process. We are happy to refer you at any time."
This little jewel of a rug arrived yesterday, and it is GORGEOUS! I had not appreciated the rarity of round Bokhara rugs—especially in the color I wanted—and I had given up hope until I saw the selection on the ALRUG website. I am thrilled that the rug is not only exactly as pictured but also of such high quality. The color is stunning. I also want to tell you how grateful I am for your keeping in touch with me while the rug was being prepared and shipped. It was very important to me since I didn’t know anything about how to order rugs on the internet. This rug is going to receive many admiring comments, and I will be so happy to recommend your website to my friends. Thank you again for the beautiful product and the great service!
This morning our beautiful Kilim arrived. The rug is finely woven and replicates the colors on your website perfectly. I am also very pleased with the suppleness and texture, and it fits into our eclectic décor with ease. Throughout the transaction, your communications have been outstanding, prompt and informative and it was a pleasure to do business with you. With many thanks for a beautiful product.
"Our Bakhtiar rug order arrived today. We are way beyond satisfied: they are more beautiful than we expected. The quality of the materials and craftsmanship is obvious. Thank you!"