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ALRUG has been serving its customers with complete dedication and commitment for many years now. ALRUG continues to earn recognition -- and a big thumbs up from customers. This is what some of our customers had to say about us:
"I am so pleased with the rug I purchased from ALRUG.com. Not only is it very true to the images on the website, but it is even more beautiful "in person". The colors are vibrant and consistent, the pile is soft, and the weaving is flawless. On top of that, the shipping was incredibly fast. All in all it has been a great experience, and I look forward to buying more rugs in the future." Thank you again -- I'm recommending you to all my friends!
C. Underwood, Oregon, USA
"I have received the rug and we are enjoying having it in our house. It arrived timely and was beautifully packaged. Your customer service has been the best I have ever seen and is much appreciated. I am not an expert although I do have about 10 Persian and Oriental rugs of varying sizes and the Kazak rug purchased from ALRUG is a very nice quality rug. The pattern, symmetrics and colors are excellent and light side/dark side contrast is very evident, which to me is a good indication of quality. Overall, I feel I received a good value and I will pass along the name of your business to anyone I know that is in the market for a fine rug. "
Mark Cornforth, Massechusetts, USA
"My husband and I were a bit nervous about buying a carpet online, sight unseen and without feeling the rug. But let me tell you - we received our carpet from ALRUG.com last week and it is seriously one of the best home purchases we've ever made. The color is stunning, more vibrant than we could have imagined. The quality is excellent and the customer service we've received from the staff at ALRUG.com could honestly not be better. We live just outside of NYC and there are a lot of great carpet vendors in the area, but we could not be happier with our decision to purchase from ALRUG.com"
Shannon Preston, New York, USA
ALRUG came to our rescue in what seemed to be a never-ending chase for the perfect rug. My husband grew up surrounded by genuine Persian/Oriental carpets because his grandparents kept a specialty store. However, when he moved overseas he could only bring a couple of samples, and always wanted a bigger one to match. We kept looking both in local stores and online for almost two years, but nothing seemed to fit both our picky tastes and our means.
After we finally settled on a medium-sized red Bokhara form ALRUG, everything happened so quickly that we couldn't even believe it: the rug appeared on our doorstep two days after I placed the order, even though it was shipped all the way from Pakistan. I was impressed even before I laid it out on the floor: no excessive packaging, the rug was neatly folded and tied with a nice cotton tape, then wrapped in a heavy-duty plastic bag, and then again wrapped in a piece of woven PP sack and stitched tight with cotton twine. Enclosed with the rug was a well-designed certificate of authenticity, as well as detailed care instructions.
The rug itself is everything we expected and even more: soft, thick, lustrous pile; perfect condition, no creases, even though it was folded for shipment; quality craftsmanship, which is obvious from the immaculate pattern-showing backside.
Anna, California, USA
"After searching for a genuine handmade rug in stores, I saw a rug on the website and contacted ALRUG. ALRUG patiently answered all of my questions about the rug I was interested in and I was convinced that it was the rug I wanted. Delivery was quick. Delivery included a certificate of authenticity and care instructions for the rug. I was so delighted by the purchase, I took pictures of the rug on my floor and sent the pictures to ALRUG. I also contacted ALRUG and asked if they could design a round rug based on the same design. ALRUG was very cooperative and agreed to provide that special order. Within a few days, ALRUG submitted a design for my approval. I was very happy with the design for my special order and now am awaiting the delivery of a second rug to match the first."
Olena Pyvovar-Nichols, AZ, USA
"I am so thrilled that I found Alrug on the internet. They have a huge range of high quality rugs in many shapes and sizes. The rug I chose is exactly as shown in the picture with gorgeous rich colours and an expensive quality feel. They delivered very quickly and inexpensively. I am delighted with my rug and would definitely recommend ALRUG.com without hesitation."
Emma Jack, London, UK
We received the carpet today and are very satisfied with the carpet. Thank you for your service. We will definitely buy at your Company again.
Jørn Petersen, Belgium
"I received the rugs yesterday late in the afternoon; I'm relieved to receive them before I have to leave town for a bit. The rugs are beautiful. I'm very pleased with them. I'd like to thank both you for all your assistance with this order. I have appreciated your excellent customer service."
Kathleen Maher, Switzerland
The rug arrived today and is more beautiful than I ever could have imagined. Thank you so much, and please tell the Artisans how appreciative I am of their amazing craftsmanship. The certificate of authenticity was also a very lovely touch. We will cherish this rug for many many years to come. It has brought the whole living room together into a comfortable and serene space for our young family.
Jennifer, Vancouver, British Columbia, Canada
"I recently purchased two Bokhara runner rugs from ALRUG for a complicated stairway in my home. The consultant was remarkably kind, patient and trustworthy. The rugs he found for us are a perfect fit and match. I am not an expert on hand made rugs but I do know quality and beauty. The colors are rich and true and the workmanship is exquisite. They arrived quickly and in perfect condition. The price was very reasonable. I consider my hand knotted rugs as works of art and will buy again from ALRUG."
Connie Uzel, Alabama, USA
Thank you so much for everything - the rug has arrived, and looks great. I just hope my husband loves it as much as I do - I will find out tonight! It was a pleasure dealing with you, as it is not often one gets such a friendly, professional and efficient service - I will pass your details on to all my friends. With kindest regards.
Jo, United Kingdom
"Today DHL brought the package to my door. I quickly opened it and laid out the 2 rugs on pads that I had already positioned on the wooden floor. I am very pleased with them, their safe, quick delivery, and also doing business with you."
Carlos Lago, Virginia, USA
"We are extremely pleased with our carpet and the high level of personal service that we received from ALRUG. The selection is huge, service is prompt, and there are no hidden costs. Not least, we have been impressed by ALRUG's outreach to Pakistan's flood victims. We feel good about buying from a compassionate organization with a strong desire to help people in need. We look forward to buying our next rug from you!"
Jim Johnson Tokyo, Japan
"I recently bought two beautiful Afghani rugs from ALRUG.com - a Soumak and a Prayer rug. I was very pleased with the quality of the rugs and happy to see that the colors were very close to what I saw on the web. The intricate pattern and subtle colors of the Soumak rug bring warmth to my study, and every morning and evening I place my feet on the soft Prayer rug at my bedside. If only I had more bare floors to cover..."
K. Svetich-Will, California, USA
"Outstanding product; outstanding service; excellent value. I do not hesitate to recommend this company to anyone who appreciates quality, value and great service!"
T. Creech, British Columbia, Canada
"I would like to let you know that today I am in receipt of the fine and beautiful rug, purchased from you. I realised that I chose to walk on a piece of art. Being a client of two other well known carpet traders on internet, i.e. Carpetvista from Sweden and Rugman from USA I am in position to compare your services extended to me with theirs. I am pleased to say that the standard achieved by you is a 'western' one. Congratulations!
Once again thank you very much for the cooperation extended to me for this purchase."
Laurentiu Anton, Bucharest, Romania
"I did receive the Gabbeh rug, and I'm pleased with it! It is a little thinner than I may have hoped for, but the quality looks and feels excellent. Thanks for your quick service and shipping. I look forward to doing more business with ALRUG in the future."
Marie C., Massachusetts, USA
"Buying something on the internet is always quite hard. My experience with ALRUG.com was remarkable. From the first time I emailed, they replied to my questions within the same day. From the time I ordered the rug it was shipped within 3 days of my order and was sitting on my front door within 7 days. My rug was Beautiful, there is not a lot more to say, other than to say, thank you, for the outstanding service you give to your clients. The rug was exactly as pictured and described on the net."
Debra Smith & Toni Pack, Tennessee, USA
"We could not be more pleased with the rugs we bought from ALRUG. They are sturdy, low priced, delivered on time, and are incredibly beautiful. I was nervous about the "Discount" aspect. What was I thinking? These are top quality!"
Bruce Bowden, Texas, USA
"Our bakhtiar rug order arrived today. We are way beyond satisfied: they are more beautiful than we expected. The quality of the materials and craftsmanship is obvious. Thank you!"
H. Nolan, Massachusetts, USA
"Yes, we received the rug, and we are very happy with the rug quality, the quick shipping, and the great customer service. Thank you, and it has been a pleasure dealing with your business. We plan to order another rug---a larger one---for our living room soon."
Ginger Birkeland, Montana, USA
My lovely rug arrived yesterday and I wanted to thank you! It is absolutely beautiful and exceeds my expectations. The color on your site was very accurate, and the actual rug is even richer in tone in real life. I also appreciate that you set up the tracking for the shipping so I was able to anticipate delivery and have my neighbor accept the package so I didn't have to go to Fed Ex to retrieve it. Thank you again -- I look forward to buying many more rugs from you!
Donna, IL, USA
"I am really happy with my new rug. Greek use to say that there is nothing without a part of good inside. I mean I was angry with Customs but I felt that when something goes wrong someone else helps us."
Valentina Kouroumali, Greece
" I have purchased 6 exquisite rugs from ALRUG company, and my mother bought one as well. Each one I bought is a different style: Jaldar, Kazak, Bokhara, and Oushak. Every single one is a beautiful piece of art, bringing character and style to my home. The colors are as displayed on the website, and the rugs seems meticulously constructed and solid.
I looked around, read many reviews, and decided to try with one first. I was very impressed with the carpet, that I proceeded to buy from ALRUG all the rugs for my new home. I was not disappointed. Very importantly, the rugs are at accessible prices, making it possible to own beautiful carpets in one's home.
ALRUG's selection is outstanding. What is also noteworthy, is that they will find exactly what you want if you do not immediately find it in their current selection. The choices seem vast. When I saw an item of interest, I presented it to them and requested a particular size or a different color variation - they found exactly what I was looking for.
From purchase to delivery, my experience has been that each step was executed professionally, ethically and seamlessly. The rugs arrived in excellent condition, and very promptly. The company and its team have proven very friendly and reliable, and I am grateful for their contribution - making my home beautiful and rendering the experience most pleasant.
I strongly recommend ALRUG as a reliable and resourceful company to furnish one's home with beautiful rugs - from A to Z.
Karen Pasternak, Connecticut, USA
"It was a joy to do business with this company. First, it was pleasant to find out that they really take care of the details. They promptly e-mailed me as many times as I required information, were extremely kind and my rugs were delivered on time. It is important to point out that the pictures of the website are extremely accurate and my rugs are just as they appeared on the net. Secondly, my rugs are beautiful and that quality is what I was looking for. So, I strongly recommend ALRUG as a serious company."
Dr. Jesus Medina, Caracas, Venezuela
"The carpet is extremely beautiful! I pulled it out of the bag, laid it out on my living room floor, sat down, and viewed all of the beauty and intricacy beginning with the stitching, the four beautiful women, the flowers, birds, colors, patterns, borders, and symmetry. I cannot thank you enough for the carpet. If you are at all able to contact the artisan who produced the carpet, please let him know that I cherish the carpet and will always keep it with me."
Cynthia Wojick, Maryland, USA
"I recently purchased three Baluchi rugs from ALRUG.com. The products were of very high quality, and exactly as represented. The delivery was prompt. I was particularly impressed with the help I received in making my selection, which took place through Email communications. This was an enjoyable and completely satisfactory experience. I would highly recommend this source to all who appreciate these wonderful products."
David Lyon-Buchanan PhD.,California, USA
"We're so happy with our beautiful rug from ALRUG. The colour and quality is amazing. The patchwork style is rare. A similar rug ordered online elsewhere would be so much more money. Excellent service all the way!"
Miro Savic, Alberta, Canada
"I'm pleased with the purchase and thank-you for your help. Shipping was unbelievably speedy. All the very best."
Timothy Wong, Hong Kong
"The rug arrived! It is PERFECT. I am very satisfied and I really want to thank you for all your support: before and after the purchase. We’ll do business again."
Thais Carneiro, Brazil
"Our experience with ALRUG was outstanding. We received great service from very nice people who were knowledgeable and worked with us to get a great rug for our needs. Great selection of rugs and a consultant that had great patience with us as we worked through the selection process. We had never purchased anything of significance on-line outside of the US before and so we were interested in how the experience would go. We got a great rug for a great price and plan to work with ALRUG in the future for oriental rug purchases. My wife and I would highly recommend the experience."
Paul Winters, New Jersey, USA
"We are very impressed with the total overall beauty of our Kirman Rug which was delivered in only 3 days from your facilities. We wanted to share a photo with you of this outstanding rug in our living room. It was a rewarding experience dealing with ALRUG in selecting this very high quality rug. The workmanship in this hand knotted piece is excellent. This is a rug to be admired by all who see it and to keep as a family heirloom. We have absolute confidence in ALRUG and are looking forward to additional purchases for our home in California. "
Joan and Bud Norgren, California, USA
"Thank you! The Bokhara rug is beautiful and the delivery very prompt and professional. The pictures on the internet accurately represent the colors.
We are very satisfied with the overall experience."
David Stiff & & Pritha Mitra-Stiff, Massachusetts,
"The rug is lovely. I have attached a few photos below (not the best as they were taken with my phone's camera), but I think it looks great in the room. My cat is loving it. Again, thank you for all your assistance!"
Tammara Fort, Beijing, China
I want to thank you very much for doing your job so well and getting my rug to me so quickly! It was so surprising to get it last night and when I put it down in my living room it was even more beautiful than I thought it would be. I am VERY pleased with your company's service and your personal handling of my order, even though I was not the most responsive customer. Also, I think that free shipping is a terrific service to offer since these rugs aren't the cheapest things in the world; really nice not feeling that I am paying more for shipping. I have a few friends who are already showing interest in my rug and I will be highly recommending them to shop online with your company first. Thanks again!
Kevin Heintz, Seoul, South Korea
"Our rug arrived yesterday, Thursday. After it was delivered, I went to a local flooring/carpet store and ordered padding for it which was delivered this morning. Now this beautiful carpet is in the dining area of our great room. We’re very happy with it an although the colors are muted in comparison, it looks well with the very large geometric oriental we have in the living room portion of our great room. We will be ordering again from alrug.com as we are very happy with our purchase and you have a very large selection of rugs. Thanks so much!"
Maria Keohane, North Carolina, USA
"We are very happy with the rug. It is just as it was described and pictured on your web-site. The shipping was efficient and timely, as was your response to my emails. Your costs are most reasonable. When we look to buy another rug, we will check your site before all others."
M. Mackay, Massachusetts, USA
"Yes, we are more than happy with our Bokhara rug, thanks. The colours are exactly as illustrated on your website, the quality is excellent and the delivery was remarkably quick. We shall certainly consider you for any future rug purchases and shall recommend you to our friends."
Charles Townsend, WA, USA
"I've been meaning to write to let you know that we are very please with our rug. Please let the artist know that we appreciate the work. Thank you again for your assistance. Happy New Year!"
Monica Gagliardi, PA, USA
"The rug is simply beautiful! Thanks for your quick delivery. I wish the rug lasts forever!"
Elizabeth Lamphere, VT, USA
My camera phone is full and I'm not able to take pictures, but, I am very pleased with the color, quality, and texture of my recently purchased runner. I have given your name to a few of my friends that were impressed with the rug. Thank you,
Chris Conlin, CT, USA
"Thanks so much for your note. The rug arrived a couple of days ago. I'm extremely happy with it, and I'm looking over your Catalog in order to order one or two more of them. Thanks so much for your concern."
Somtow Sucharitkul, Thailand
"When I came back from Lahore and put the rug I bought from you into our living room, my family were enchanted: The light from different angles made the rug shine in diverse shades that attract people's eyes. We are fully content with it and are sure that we got best quality for a good price."
Dr. Christian Plankensteiner, Salzburg, Austria
"Thank you! When we ordered the rug, as a Christmas present, you said they'd not be here until 27th. I received them the night before Christmas Eve! I felt like Santa Claus came! And they are perfect! Thank you again. I certainly will tell everyone I know about you and your product! Merry Christmas!"
Christina Moore, Connecticut, USA
"The rug arrived this morning and is everything you said — very beautiful. It is exactly what I had hoped it would be (I have two other similar rugs from Pakistan, one I bought almost 50 years ago, another my mother bought 30 years ago). Thank you for your help and kindness, and the very fast shipping!"
Ed Schwartzreich, Vermont, USA
I want to thank you for all that you have done. You are really very fast, helpful and attentive. I will recommend you to all my Brazilian friends.
Adolpho Milman, Brazil
This morning our beautiful Kilim arrived. The rug is finely woven and replicates the colours on your website perfectly. I am also very pleased with the suppleness and texture, and it fits into our eclectic décor with ease. Throughout the transaction your communications have been outstanding, prompt and informative and it was a pleasure to do business with you. With many thanks for a beautiful product.
Lynne, Balmain, Australia
This little jewel of a rug arrived yesterday, and it is GORGEOUS! I had not appreciated the rarity of round Bokhara rugs—especially in the color I wanted—and I had given up hope until I saw the selection on the ALRUG website. I am thrilled that the rug is not only exactly as pictured but also of such high quality. The color is stunning. I also want to tell you how grateful I am for your keeping in touch with me while the rug was being prepared and shipped. It was very important to me, since I didn’t know anything about how to order rugs on internet. This rug is going to receive many admiring comments, and I will be so happy to recommend your website to my friends. Thank you again for the beautiful product and the great service!
Mary Frances Rimpini, Washington, USA
"Thank you so much for sending the rug so quickly, it arrived on Friday, in the afternoon by DHL. It is beautiful and we are very happy! We really appreciate all that you have done, very professionally and a lot of help to understand the process. We are happy to refer you at any time."
Birgitta Houghton, California, USA
"The rug was delivered this afternoon and we are very pleased with it! It is much more vibrant than it appeared on the website, and it goes well with our furnishings. We will attempt to take a photo and send it to you sometime in the next week or so. Thank you for all of your kind assistance—we seem to have required a lot of additional help. We hope to buy from you again in the future, and meanwhile we will recommend ALRUG to our friends and family."
Jim & Andrea, Japan
"I am overwhelmed by rug I recently purchased from ALRUG Australia . The quality of the weave is so detailed, the wool so soft and colours amazing. Delivery from ALRUG's Pakistan warehouse to Western Australia where I live only took 5 days with detailed tracking."
Jeanette Nicholas, Perth, Australia
We had the rug earlier in the week. We are really thrilled with it, it's absolutely beautiful, and we will certainly come back to you if we need more!
Vicki Fagg, London, United Kingdom
Buying a rug online is scary. Alrug made this process easy and reassuring. I found a rug on their site that I loved but by the time I was ready to buy it, it had been sold. I contacted the company and they said they could have the same rug custom made for me. They sent me updates through out the process and sent lots of high quality and detailed photos. Everything was as they said it would be. The color, size, quality, price and timeline. I could not be happier with the finished rug and the customer service. I am also pleased they state on their website "Our commitment to Fair Trade and Ethical Business Practices can be judged by the fact that we strictly enforce policies against child labor in cooperation with SOS Children Villages of Pakistan."
Julia von Ranson, VT, USA
Thank you for your excellent service, and speedy shipping. I received the two rugs within a week of the order, and the quality was excellent. After moving to Thailand I looked everywhere for Afghani design rugs, but could only find very expensive rugs or at least expensive prices. Not only did I find the designs I was looking for from your extensive range, but the price was incredibly reasonable. At those prices now everyone can afford to buy a handwoven masterpiece to grace their homes with. Thank you again for making it possible for me to have these beautiful rugs in my home.
Brian Roper, Chiang Mai, Thailand
We have opened the box and rolled it up after vacuumed it. We like it very much. It is as beautiful as it shows on your website. Thank you! I I will buy from you again.
Victoria Tang, BC, Canada
This is the second rug that my family has ordered from ALRUG. Both of them have been Bokharas, and their quality is much greater than what I had previously bought at rug stores here in the States. They are both beautiful and jewel-like, of the quality of antique rugs that I have searched out in the past.
Ed Schwartzreich, VT, USA
"This is the second rug I've purchased from Alrug -- and I love it just as much as the first! Alrug not only has beautifully crafted handmade rugs, but they go out of their way to help make the purchase as easy as possible and to provide excellent customer service. When I ordered my second rug, it turned out that someone else had beat me to it. Alrug found me a similar rug and, because it was too long for my room, they offered to resize it; something I didn't know could be done. And they still got it out to me in a timely manner so I was enjoying it within a week! "
Charlotte, Oregon, USA