Our Testimonials

Real Reviews From Real Customers

Toni M. Pack

Buying something on the internet is always quite hard. My experience with Alrug.com was remarkable. From the first time I emailed, they replied to my questions within the same day. From the time I ordered the rug, it was shipped within 3 days of my order and was sitting on my front door within 7 days. My rug was Beautiful, there is not a lot more to say, other than to say, thank you, for the outstanding service you give to your clients. The rug was exactly as pictured and described on the net.

Tennessee, USA

Connie Uzel

I recently purchased two Bokhara runner rugs from Alrug for a complicated stairway in my home. The consultant was remarkably kind, patient and trustworthy. The rugs he found for us are a perfect fit and match. I am not an expert on hand made rugs but I do know quality and beauty. The colors are rich and true and the workmanship is exquisite. They arrived quickly and in perfect condition. The price was very reasonable. I consider my hand-knotted rugs as works of art and will buy again from Alrug.

Alabama, USA

Emma Jack

I am so thrilled that I found Alrug on the internet. They have a huge range of high-quality rugs in many shapes and sizes. The rug I chose is exactly as shown in the picture with gorgeous rich colors and an expensive quality feel. They delivered very quickly and inexpensively. I am delighted with my rug and would definitely recommend Alrug.com without hesitation.

London, UK

Olena Pyvovar-Nichols

After searching for a genuine handmade rug in stores, I saw a rug on the website and contacted Alrug. Alrug patiently answered all of my questions about the rug I was interested in and I was convinced that it was the rug I wanted. Delivery was quick. Delivery included a certificate of authenticity and care instructions for the rug. I was so delighted by the purchase, I took pictures of the rug on my floor and sent the pictures to Alrug. I also contacted Alrug and asked if they could design a round rug based on the same design. Alrug was very cooperative and agreed to provide that special order. Within a few days, Alrug submitted a design for my approval. I was very happy with the design for my special order and now am awaiting the delivery of a second rug to match the first.


C. Underwood

I am so pleased with the rug I purchased from Alrug.com. Not only is it very true to the images on the website, but it is even more beautiful "in person". The colors are vibrant and consistent, the pile is soft, and the weaving is flawless. On top of that, the shipping was incredibly fast. All in all, it has been a great experience, and I look forward to buying more rugs in the future." Thank you again -- I'm recommending you to all my friends!

Oregon, USA

Victoria Tang

We have opened the box and rolled it up after vacuumed it. We like it very much. It is as beautiful as it shows on your website. Thank you! I will buy from you again.

BC, Canada

Julia von Ranson

Buying a rug online is scary. Alrug made this process easy and reassuring. I found a rug on their site that I loved but by the time I was ready to buy it, it had been sold. I contacted the company and they said they could have the same rug custom made for me. They sent me updates throughout the process and sent lots of high quality and detailed photos. Everything was as they said it would be. The color, size, quality, price, and timeline. I could not be happier with the finished rug and customer service. I am also pleased they state on their website "Our commitment to Fair Trade and Ethical Business Practices can be judged by the fact that we strictly enforce policies against child labor in cooperation with SOS Children Villages of Pakistan.


Vicki Fagg, London

We had the rug earlier in the week. We are really thrilled with it, it's absolutely beautiful, and we will certainly come back to you if we need more!

United Kingdom

Birgitta Houghton

Thank you so much for sending the rug so quickly, it arrived on Friday, in the afternoon by DHL. It is beautiful and we are very happy! We really appreciate all that you have done, very professionally and a lot of help to understand the process. We are happy to refer you at any time.

California, USA

Mary Rimpini

This little jewel of a rug arrived yesterday, and it is GORGEOUS! I had not appreciated the rarity of round Bokhara rugs—especially in the color I wanted—and I had given up hope until I saw the selection on the Alrug website. I am thrilled that the rug is not only exactly as pictured but also of such high quality. The color is stunning. I also want to tell you how grateful I am for keeping in touch with me while the rug was being prepared and shipped. It was very important to me since I didn’t know anything about how to order rugs on the internet. This rug is going to receive many admiring comments, and I will be so happy to recommend your website to my friends. Thank you again for the beautiful product and the great service!

Washington, USA

Adolpho Milman

I want to thank you for all that you have done. You are really very fast, helpful and attentive. I will recommend you to all my Brazilian friends.


Ed Schwartzreich

The rug arrived this morning and is everything you said — very beautiful. It is exactly what I had hoped it would be (I have two other similar rugs from Pakistan, one I bought almost 50 years ago, another my mother bought 30 years ago). Thank you for your help and kindness, and the very fast shipping!

Vermont, USA